Privacy Policy

Last updated:

1. Introduction

Welcome to Graxylondriz. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Graxylondriz operates from Mariankatu 23, 00170 Helsinki, Finland. If you have any questions or concerns about this policy, or our practices with regard to your personal information, please contact us using the details provided at the end of this document.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website. This includes but is not limited to the following categories of data:

Personal identification information such as your name and email address when you submit our contact form.
The content of messages you send to us through contact forms or other communication channels available on our website.
Technical data automatically collected when you visit our website, including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage data including information about how you use our website, the pages you visit, and the time spent on each page.

We do not collect any special categories of personal data, such as data concerning your racial or ethnic origin, political opinions, religious beliefs, or health-related data.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support when you contact us through our contact form.
To improve and optimize our website by understanding how visitors interact with our content and pages.
To maintain the security and integrity of our website, including detecting and preventing fraudulent activity.
To comply with applicable legal obligations and respond to lawful requests from public authorities.
To send you information related to your inquiries, including follow-up communications regarding your messages.

We process your personal data based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

4. Data Storage and Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include encryption of data in transit, secure storage protocols, and access controls limiting who can view your information within our organization.

Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We encourage users to be cautious when transmitting personal information online.

Your personal data is stored on secure servers located within the European Economic Area. In the event that data needs to be transferred outside the EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are placed on your device when you visit a website. They allow us to remember your preferences and improve our services.

For detailed information about the types of cookies we use and how to manage them, please refer to our Cookies Policy. You have the right to manage your cookie preferences at any time through your browser settings or our cookie consent mechanism.

6. Third-Party Services

Our website may contain links to third-party websites, services, or content that are not operated or controlled by Graxylondriz. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

We may use third-party service providers to help us operate our website and deliver our services. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include web hosting providers, analytics services, and email delivery platforms.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area, you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

The right to access the personal data we hold about you and request a copy of that data.
The right to rectification — you can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure — you can request that we delete your personal data under certain conditions.
The right to restrict processing — you can request that we limit the processing of your personal data under certain conditions.
The right to data portability — you can request that we transfer the data we have collected to another organization, or directly to you, in a structured, commonly used format.
The right to object to processing — you can object to our processing of your personal data under certain conditions.
The right to withdraw consent at any time where we rely on consent as the legal basis for processing your data.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When your data is no longer needed, we will securely delete or anonymize it.

Contact form submissions and related correspondence are typically retained for a period of 24 months from the date of the last interaction, after which they are securely deleted unless a longer retention period is required by law.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy and applicable data protection legislation.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this document. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, your personal data, or if you wish to exercise any of your rights, please contact us:

Address: Mariankatu 23, 00170 Helsinki, Finland
Phone: +358 9 886 00100
Email: call-us@graxylondriz.world

You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman if you believe that your data protection rights have been violated.